Majority of shoppers still prefer in-store experience
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- Published on 22 August 2014
- Written by PRNewswire
There aren't that many items left that we can't order online these days. From low cost knick-knacks to high end automobiles, it's tough to imagine a category that hasn't seen at least some online retail penetration in the past few years.
Americans have certainly taken the opportunities offered, with majorities saying they've purchased clothing (69%), digital content (59%), and accessories such as handbags and shoes (54%) online, while half (49%) have purchased personal electronics such as digital music players or tablets in this fashion.
These are some of the results of The Harris Poll of 2,241 U.S. adults surveyed online between June 11 and 16, 2014. (To see the full results including data tables, click here)
Most of these purchases are taking place on traditional computer screens, though smartphones and tablets are making some clear inroads:
- Among smartphone owners, two in ten have purchased digital content via such devices (20%) while nearly one in ten have used a smartphone to purchase clothing (9%), accessories (8%), and personal electronics (9%).
- Over a third of tablet owners have used such a device to purchase digital content (36%), while roughly two in ten have used a tablet to purchase clothing (22%) and accessories (19%). Nearly two in ten have used a tablet to purchase personal electronics (16%), while roughly one in ten say the same of cosmetics and personal grooming products (12%) and household electronics (9%).
Predictably, younger generations are more likely to have made purchases online in most of the product categories tested; the exception to this is prescription medications, with four in ten Matures (40%) saying they have purchased these online vs. roughly a fourth of most Baby Boomers (27%) and Gen Xers (26%) and fewer than two in ten Millennials (18%).
Women are more likely to have purchased clothing (75% vs. 63%), accessories (60% vs. 47%) and cosmetics/grooming products (41% vs. 28%) online, while men are more likely to have purchased digital content (62% vs. 56%), personal electronics (55% vs. 43%) and household electronics (49% vs. 37%) online.
However, while online shopping is being utilized by many Americans, there is still a clear preference for shopping in-person across most of the product categories tested.
Nearly eight in ten U.S. adults indicated an in-person preference for general food purchases such as groceries (78%), roughly two-thirds for over the counter medications (67%) and clothing (65%) and over half for prescription medications (58%), cosmetics/grooming products (57%), specialty food and beverages (57%), household electronics (55%) and accessories (52%).
Even personal electronics, the category showing the strongest online shopping preference, shows a roughly 2:1 ratio of Americans expressing an in-person (43%) vs. online (22%) shopping preference.
Shipping costs are clearly a hot-button online shopping issue. When U.S. adults were asked how each of a series of purchase terms would affect their likelihood to make a purchase online (as opposed to in person), strong majorities say free shipping (81%) and free postage for sending in returns/exchanges (70%) would make them more likely to make such purchases online.
A small majority (55%) say the same of the opportunity to make returns/exchanges at a brick and mortar store, though "opportunity" is a key word here. Roughly half (49%) say that returns only being free if they are brought in-person to a brick and mortar store that is not available locally would make them less likely to make a purchase online.
Shipping costs also emerge as a sore subject when discussing online shopping pet peeves. Of those Americans with at least one cyber bone to pick with online shopping, two-thirds (66%) identify shipping costs as among the foremost of such annoyances. In addition:
- Nearly four in ten (38%) cite getting something that looks nothing like it did online.
- Over one in ten say the same of getting put onto a retailer's mailing list after making a purchase (16%), having to buy two sizes of an item because they're not sure which will fit (15%) and the fact that it can take a long time for returns/exchanges to process (14%).
Millennials are more likely than their elders to cite having to buy two sizes due to not knowing what will fit (21% vs. 14% Gen Xers, 13% Baby Boomers and 9% Matures), while Matures are more likely than their younger counterparts to sweat the possibility of ending up on a retailer's mailing list (10%, 14% and 17% vs. 27%, respectively).
Looking at gender gaps, women are more likely to cite shipping costs (71% vs. 60%), items looking nothing like they did online (41% vs. 34%) and having to double up on sizes purchased (19% vs. 11%), while men appear to be more likely to suffer from mailing list anxiety (23% vs. 9%).
While most Americans show resistance to paying for shipping, not all shipping is created equal and over two in ten (22%) say they would be willing to pay more for either overnight or same day delivery, with 15% specifically saying they'd pony up for overnight service and 14% for same-day.
- Among those who would pay extra for same day delivery, six in ten (60%) would pay $10 or more and the average up-charge they could live with is $13.90.
- Looking at overnight shipping, among those willing to pay for this at all 45% would pay $10 or more and willing shoppers would pay up to $11.00 on average.
10 years later, Shoppes at Grand Prairie impact is huge
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- Published on 20 August 2014
- Written by Paul Gordon
The Shoppes at Grand Prairie, the shopping center that some city fathers didn’t want and naysayers thought would hurt the local economy, was the catalyst for a near $40 million gain in Home Rule Tax receipts its first decade in existence, according to a Bradley University study.
The Center for Business and Economy Research at Bradley’s Foster College of Business said that from April 2003, when the Shoppes at Grand Prairie opened, through December 2013 the city of Peoria collected $38.97 million in sales taxes from the $2.6 billion in retail sales added by the Shoppes and numerous related developments in that time.
The CBER concluded that the City of Peoria collected an additional $38.97 million in HRT sales taxes from the $2.6 billion retail sales that were added by the presence of the Grand Prairie developments during that period.
HRT taxable retail sales in the City of Peoria were 19 percent higher than expected from other economic factors, with new sales growth associated with the presence of these new Peoria regional shopping areas, the report said.
“The study finds that sales and sales tax receipts since the April 2003 opening of the Grand Prairie developments were significantly higher than would have been expected from the other variables studied. These other factors included: Midwest price inflation; the estimated volume of online sales; seasonal variations in local purchases; general growth in area retail sales; area economic growth; the national business cycle; and changes in the local sales tax structure,” said the report by Dr. Bernard Goitein, CBER director.
The study evaluated the statistical impact of the Grand Prairie developments on retail purchases (excluding food, drugs and vehicles) in Peoria, and changes on City HRT sales tax receipts resulting from these purchases, controlling for other economic changes.
The six-month study tracked retail sales and sales tax receipts within the City. The study noted that HRT taxable retail sales had fallen during the five years prior to the 2003 opening of the Grand Prairie developments. These sales rose during 2003- 2007, until the effects were felt from the nation’s recession of December 2007- June 2009. City of Peoria HRT taxable retail sales fell during the recession, with sales recovering subsequently, reaching about $15 billion in 2013.
“The Grand Prairie development has had a significant impact on Peoria’s retail landscape, generating new shopping opportunities and increased sales in the city, as well as new HRT sales tax receipts for the City,” Goitein said.
The Shoppes at Grand Prairie development wasn’t a slam dunk for developer Cullinan Properties Ltd. In fact, the city turned down the developer’s request for financial assistance for the infrastructure into the center when it first proposed a center even larger than the one built with three anchors, including Bergner’s and Dick’s Sporting Goods.
But Cullinan Properties persisted, getting financing from other sources and built the center.
How it has turned out has made the company proud, said Diane Oberhelman, chairman of Cullinan Properties. “We were confident from the start this would be successful. Our whole team knew what it was doing and all the reasons some people didn’t believe in it turned out incorrect,” she said.
Those reasons included that people didn’t think Peoria could support two malls, with Northwoods Mall just a few miles away.
But Cullinan Properties had studies showing additional retail would broaden the area that metropolitan Peoria draws from. At the time the draw was from mostly a 10-county area; it has grown to a 30-county area reaching 1.7 million people, Oberhelman said.
That was supported by surveys of Shoppes at Grand Prairie shoppers Cullinan Properties did a few years ago, she said. Shoppes at Grand Prairie is now managed by DMA Property LLC of Chicago.
“This is great for the entire city, not just the Shoppes or the related developments out there. And we don’t claim it’s the only reason the radius has grown, what with the Civic Center and other top venues and the medical community. But we are proud of what has happened and satisfied,” she said.
Growth in the Grand Prairie area has been non-stop since the Shoppes opened. It includes much more retail, apartments and single family residential, medical complexes and hotels/motels. More is in the works, as well, including the Louisville Sluggers Sports Complex on Orange Prairie Road. “That region has many developers involved now and I wish them well. It will help the city and the entire region. It’s important we continue to look at that area on a regional basis,” Oberhelman said.
In his report Goitein said future CBER studies may evaluate the impacts the Grand Prairie developments have had on hotel, restaurant and amusement taxes as well as property taxes for the various units of government.
Looking ahead, Goitein said online sales to consumers likely will continue to grow, which could affect local taxable retail sales and sales tax receipts. “A strong City of Peoria retail mix should help the city to resist HRT sales tax losses to online sales,” he said.
Ginger Benz, operations manager at Cullinan Properties, agreed with that assessment. “That’s because people still prefer going out and shopping because of the overall experience. Studies have shown that. They make a day or evening of it; shopping, dinner, a movie. It makes for the kind or experience a lifestyle center like the Shoppes at Grand Prairie can provide,” she said.
“Online shopping is more targeted, looking for specific items. It just isn’t the same as getting out and shopping,” Benz added.
Allegiant to add flights from Peoria to Orlando
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- Published on 19 August 2014
- Written by Paul Gordon
Direct flights from Peoria to Orlando, Florida will soon be available again, according to officials from the General Wayne A. Downing Peoria International Airport.
Allegiant Air will begin flying to and from Orlando, home of Disney World, on Mondays and Fridays beginning Nov. 14, said Gene Olson, director of airports. The flights will depart Peoria at 12:30 p.m., he said, and arrive at Orlando Sanford about three hours later. “That makes it perfect for a week-long trip or a long weekend,” he added.
Attired in a Hawaiian-type camp shirt and shorts, Olson told a small crowd gathered at a news conference Tuesday that this is good news for all travelers, especially families, in central Illinois. “Now vacationers will have even more options when flying to Florida from Peoria. It is another connection from our wonderful town to another great place,” Olson said.
This will be Allegiant’s fifth destination from the Peoria airport, along with Las Vegas, Phoenix/Mesa, Tampa/St. Petersburg and Punta Gorda. It started with the Las Vegas flights in December 2006.
Allegiant now has two flights a week, on Sundays and Thursdays, from and to Central Illinois Regional Airport in Bloomington. Before that, AirTran had flights from Bloomington to Orlando.
Allegiant had offered directed flights from Peoria to Orlando once before, but that service ended because it was unable to compete with the AirTran service from Bloomington, which started first.
“That didn’t work but we are confident this will and we are excited to offer it,” said Olson.
Peoria Mayor Jim Ardis praised Olson and the Airport Authority for working diligently to increase destinations from Peoria while improving service at the airport. “They have done a great job putting Peoria back in the lead” for flights in and out of central Illinois, said Ardis, citing the fact the Peoria airport has set monthly records in five consecutive months for number of passengers served.
“These flights go both ways and it is always nice to have people fly in and visit our town,” Ardis said.
State Rep. David Leitch, R-Peoria, noted the importance of a strong airport to successful economic development. “I don’t think there is a better-operated agency that is working for our community today that the Peoria Airport Authority,” Leitch said.
Peoria International Airport, which opened a new terminal in 2011, was named Airport of the Year this year by the Illinois Department of Transportation Division of Aeronautics. It currently has flights to 10 destinations with service by Allegiant, United (to Chicago and Denver), American (to Chicago and Dallas/Ft. Worth) and Delta (to Atlanta, Detroit and Minneapolis).
'Spamalot' takes to the tent at Corn Stock
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- Published on 19 August 2014
- Written by The Peorian
If you like Monty Python, get ready to laugh a lot with “Spamalot” at Corn Stock Theatre, starting Friday through Aug. 30 under the tent in Upper Bradley Park.
Based on the hit 1975 film “Monty Python and the Holy Grail,” “Spamalot” makes it regional premiere at Corn Stock with a cast of well-known local theatre veterans who take the madcap antics to new heights. The show starts at 7:30 p.m. each night. Tickets are $18 for adults and $12 for students.
“One of the great things about the cast is that it is a remarkable blend of experience and newcomers,” said director Tim Wyman. “Some of the most talented veterans in community theatre are sharing their considerable talents and I think that’s a unique element of this show.”
Eric Ewan heads the cast as King Arthur with Karl Augspurger playing the king’s trusted companion, Patsy.
Eddie Urish, well known to local audiences from his successes on community stages as well as on local television, is on a Peoria stage for the first time since coming off a lengthy national professional tour of the Broadway hit “Memphis.” He portrays Sir Robin, along with other characters.
Tim Drew will portray Sir Lancelot and impress with his various accents in other roles while Lee Wenger, long a Peoria favorite, will don a blond wig while portraying the dashing Sir Galahad. Mark Bircher portrays Sir Bedevere, while Aaron Elwell portrays Not Dead Fred and Herbert.
Carmen McCarthy makes her Corn Stock debut in the role of Lady of the Lake. “Carmen sings like an angel. I can’t remember a better voice in recent years,” Wyman said. He also singled out Elwell, who joined the cast late because he was in the earlier Corn Stock production of “Guys and Dolls”, saying he “is a triple threat and audiences will adore him.”
“Scripts like this don’t come around very often. All the songs are funny, toe-tapping and memorable. Given this is a dance-heavy show I knew I needed a good choreographer. I lucked into one who is way, way beyond good,” Wyman said, referring to Robin Hunt. “Robin’s ability to choreograph to the level of the ability of the dancer and make them look Broadway-worthy is one of her many gifts.”
John Davis is the music director, returning to the Corn Stock stage for the first time in many years. “I absolutely lucked into John Davis, who has worked professionally all his life in music. His talent, old-time dedication and commitment is more than welcome. The cohesiveness of the chorus, given their blend of ages, is wonderful,” Wyman said.
There are eight women and eight men in the chorus and they include veterans and newcomers.
“Spamalot” was written by Eric Idle, who provides the voice of God in the show, John DePrez and Neil Innes. It won the Tony Award for Best Musical in 2005.
Songs include “Always Look On The Bright of Life,” “I Am Not Dead Yet,” “The Song That Goes Like This,” “You Won’t Succeed on Broadway,” “I’m All Alone” and “Twice In Every Show.”
To reserve tickets call the Corn Stock box office at 676-2196 or online at www.cornstocktheatre.com.
Honda tops auto theft list for 2013
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- Published on 18 August 2014
- Written by PRNewswire
A pair of Hondas were the most popular cars on the road in 2013 ̶ for thieves.
According to the annual Hot Wheels reports from the National Insurance Crime Bureau, the Honda Accord and the Honda Civic were the two most stolen vehicles in the United States last year.
The NICB released the annual report, which identifies the 10 most stolen vehicles in the country, on Monday. The report examines vehicle theft data submitted by law enforcement to the National Crime Information Center and determines the vehicle make, model and model year most reported stolen in 2013.
Also in today’s release is a list of the top 25 2013 vehicle makes and models that were reported stolen in calendar year 2013.
For 2013, the most stolen vehicles in the nation were (total thefts in parentheses):
1. |
Honda Accord |
(53,995) |
2. |
Honda Civic |
(45,001) |
3. |
Chevrolet Pickup (Full Size) |
(27,809) |
4. |
Ford Pickup (Full Size) |
(26,494) |
5. |
Toyota Camry |
(14,420) |
6. |
Dodge Pickup (Full Size) |
(11,347) |
7. |
Dodge Caravan |
(10,911) |
8. |
Jeep Cherokee/Grand Cherokee |
(9,272) |
9. |
Toyota Corolla |
(9,010) |
10. |
Nissan Altima |
(8,892) |
The following are the top 10 2013 model year vehicles stolen during calendar year 2013:
1. |
Nissan Altima |
(810) |
2. |
Ford Fusion |
(793) |
3. |
Ford Pickup Full Size |
(775) |
4. |
Toyota Corolla |
(669) |
5. |
Chevrolet Impala |
(654) |
6. |
Hyundai Elantra |
(541) |
7. |
Dodge Charger |
(536) |
8. |
Chevrolet Malibu |
(529) |
9. |
Chevrolet Cruze |
(499) |
10. |
Ford Focus |
(483) |
After a slight increase in 2012, the FBI predicts a reduction in national vehicle thefts of 3.2 percent when final 2013 statistics are released later this year. The peak year for vehicle thefts was 1991 with 1,661,738. If the FBI’s preliminary 2013 vehicle theft estimate holds, thefts will be under 700,000—a number not seen since 1967 and a reduction in vehicle thefts of more than 50 percent since 1991.
“The drop in thefts is good news for all of us,” said NICB President and CEO Joe Wehrle. “But it still amounts to a vehicle being stolen every 45 seconds and losses of over $4 billion a year. That’s why we applaud the vehicle manufacturers for their efforts to improve anti–theft technology and pledge to continue to work with our insurance company members and law enforcement to identify and seek vigorous prosecution of the organized criminal rings responsible for so many of these thefts.”
Nonetheless, drivers must still be vigilant and protect their vehicles from theft. NICB recommends its four “layers of protection” against theft:
Common Sense: Lock your car and take your keys. It’s simple enough, but many thefts occur because owners make it easy for thieves to steal their cars.
Warning Device: Having and using a visible or audible warning device is another item that can ensure that your car remains where you left it.
Immobilizing Device: Generally speaking, if your vehicle can’t be started, it can’t be stolen. “Kill” switches, fuel cut–offs and smart keys are among the devices that are extremely effective.
Tracking Device: A tracking device emits a signal to the police or to a monitoring station when the vehicle is stolen. Tracking devices are very effective in helping authorities recover stolen vehicles. Some systems employ “telematics,” which combine GPS and wireless technologies to allow remote monitoring of a vehicle. If the vehicle is moved, the system will alert the owner and the vehicle can be tracked via computer.
Considering a used vehicle purchase? Check out VINCheck℠, a free vehicle history service for consumers. Since 2005, NICB has offered this limited service made possible by its participating member companies. Check it out at www.nicb.org/vincheck.